IT Service Management
Have you asked yourself why ITL implementation is such a mess sometimes.
It's like rocket science while Newtons' Axioms will be invented as recent next decade.
Why to pursue this process framework and good practice approach?
Other opportunities to have fun are not far to seek. Easier ways to improve your carrer and secure your bonus.
Maybe you would like to find sustainable answers to recurrent...
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02/15/2011 - 15:58
Mighty Midget
Service Strategy inspires management masterminds
“No business without customer” is as simple as smart.
This principle has been anticipated by ITIL v3 and the IT Service Management approach. It is just a sample of this idea.
IT Service Management is all about services and lifecycle.
What is a service?
“A service is a means of...
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01/25/2011 - 11:16
Mighty Midget
Honesty and Respect - the core values of IT Service Management, CMDB and CMS
IT Service Management and also the CMDB or CMS is first and foremost encouraging people to the ITIL idea and the IT Service Management processes. You have to build up and maintain their acceptance and you will gain long-term benefits.
When you face challenges in your IT organization you are struggling for a while you have...
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01/21/2011 - 05:21
Mighty Midget
