Mobile Trends in ITSM
We just created a new iET Solutions User Group on LinkedIn to be used by all iET partners and customers. This group is to provide an online "meeting place" and resource for users to meet...
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01/13/2011 - 14:16
Melissa Higgins
I am surprised and amazed at how dependent I have become on my iPhone. I carry it with me everywhere I go. It has become my primary email device for short brief responses both day and night. I have retired from the double thumb world of the Blackberry to take advantage of the number of available apps developed for the iPhone. The touch screen of the iPhone has shortened my emails and is probably considered a blessing by those I...
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12/06/2010 - 18:02
As I was learning more and more about ITIL and ITSM I wondered why one of the most critical areas of IT responsibility wasn’t included. At a previous company, we offered Software License Management solutions to the market. It was quickly becoming a strategic requirement for many companies with the recent issues with Sarbanes Oxley, corporate governance, and compliance. It seemed to me, if I were looking at best practices and service delivery...
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11/22/2010 - 10:11
