LIME: 10-Year ITSM Partnership Streamlines Caribbean Telecom's Overall Business

IT Service Management is a critical tool for high level customer service. This especially holds true for companies in the telecom industry. This case study highlights iET's ten year ITSM relationship with LIME, a leading telecom provider in the Caribbean. The case revolves around how LIME leverages ITSM, why they initially chose iET, and how the relationship has strengthened over the years.