Swiss Railway SBB - iET ITSM, the Missing Link Between IT Service Providers and SBB Informatik

SBB Informatik delivers IT services for all divisions of Schweizerische Bundesbahnen (SBB), Switzerland’s largest ravel and transport company. With a budget of nearly 550 million CHF ($580 million dollars), SBB Informatik operates, services, and continuously enhances 1,000 applications, including 50-70 core applications. More than 800 employees take care of SBB's IT infrastructure.

The majority of the IT services have been outsourced to external service providers, steered by SBB Informatik. This high degree of outsourcing demanded profound changes in Service Management and required better control mechanisms and tool support.