Case Studies

Sort by region: USA - EMEA - Germany

Oxford University's Business Services and Projects Department Consolidates Processes and Increases Efficiency with iET ITSM
“iET ITSM is equipped with a configuration module and we were particularly impressed by the possibilities offered by the Graphical CMDB and the CMDB Discovery and Intelligence tools. iET Problem Management also seemed to fit logically with our understanding of ITIL. The icing on the cake was that iET Solutions was planning to launch an availability management module,” said Andrew Goff , Change Manager, Business Services & Projects, Oxford University.

EBM Telematik AG Commits to Continuously Improving its IT Service Offerings
In April 2007, EBM became only the third company in Switzerland to receive the internationally recognized quality seal "ISO/IEC 20000-1". To support the IT Service Management process, EBM Telematik implemented iET ITSM from iET Solutions.

Cincinnati Children's Hospital Improves IT Support with iET ITSM
A tailored IT Service Management Solution enhances the quality of patient care.

TUI InfoTec: Worry free Vacationing with TUI - Change & Configuration Management
TUI InfoTec is the IT service provider for TUI AG, and responsible for centrally controlling and maintaining 40,000 IT assets of TUI and its associated companies. Together with iET Solutions, TUI InfoTec established its change and configuration management solution, including the CMDB.

ALTANA Pharma: Change and Configuration Management-Only the Optimal Integration Leads to Success
ALTANA Pharma uses iET ITSM to support incident, problem, change and configuration management, as well as service level management. iET CMDB Intelligence has been integrated to implement and maintain the Configuration Management Database (CMDB).

Home Group: England's Largest Housing Provider Tackled IT Challenges
With 45,000 homes under its management, Home Group is heavily reliant on its IT infrastructure. Home Group selected iET Solutions ITIL-based applications to help reduce firefighting, improve planning and eliminate duplication across the business.