ITIL Enabling Technology for Your IT Service Management
iET ITSM Change Management
iET ITSM Change Management records each change request and controls all linked processes.
Your Benefits with iET ITSM Change Management:- Avoid negative effects to your IT services with the help of improved risk management.
- Predict costs more accurately.
- Increase the quality of your IT services by reducing non-authorized or incorrect changes.
- Comply with legal control requirements for Change Management, such as the Sarbanes-Oxley-Act.
iET ITSM Change Management Features and Functionality:- Recording change requests
Records change requests or generates them from existing incidents and problems
- Multi-level authorization process
Sequential or parallel processing of authorization levels with freely defined phases
- Electronic signature
Verifies personal data with a second user login; electronic release of change request
- Forward schedule of change
Identifies possible conflicts with planned changes
- Analysis of effects and risks
Displays all configuration items affected by a change
- Management of back-out plans
Creates and maintains back-out plans
For further information about our Change Management software please click here.
Benefits
- Higher process performance & first call solution rate
- Less workload for the service desk
- Increased service quality
- Higher customer satisfaction