Magic Quadrant for the IT Service Desk, 2009
Publication Date: October 16, 2009
ID Number: G00171195
David M. Coyle, Kris Brittain
The Forrester Wave™: Service Desk Management Tools, Q2 2008
Publication Date: April 7, 2008
Chip Gliedman
iET Solutions Receives ITIL V3 Platinum Certification from Serview
iET ITSM 4.1 received ITIL V3 Platinum certification in March 2008. The certification was granted by Serview GmbH, an ITIL consultant located in Bad Homburg, Germany. The certification confirms that iET ITSM supports the ITIL V3 processes in the areas of Service Design, Service Operation, Service Transition and Continual Service Improvement.
For further information, please visit www.certifiedtool.de
Enterprise Management Associates (EMA)
iET ITSM 5.0 - ITIL v3 Support, Service Catalog, and Usability
EMA Impact Brief, Publication Date: November 2008.
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