FRITZ & MACZIOL is the leading company for software, systems and services in Germany, Austria and Switzerland. FRITZ &MACZIOL develops and sells software and system solutions for public clients, medium and large-sized companies . Moreover, as an IBM Premier Partner and winner of the IBM Excellence Award 2007, the company offers its customers an entire product range of hardware, software and comprehensive services in consulting and system integration. Founded in 1987, FRITZ &MACZIOL today has more than 1,900 customers from the fields of local government, industry, retail, services, banking and insurance. The Group has about 435 employees at 16 locations in Germany, Austria and Switzerland. To offer its customers IT Service Management solutions, FRITZ &MACZIOL became a partner of iET Solutions.
Internet:
www.fum.deE-Mail:
hmueller@fum.de
What makes the Bechtle group different from other IT service providers?
The answer to that question is our unique combined business model. We have more than 60 system houses in Germany and Switzerland, and we are one of Europe's leading IT e-commerce providers. With this combination we follow a strategy that connects the system house services to the direct sale of commercial IT products. Since Bechtle was founded in 1983 we have been on a constant course of steady growth and in 2005 we achieved a turnover of 1.2 thousand million Euros. We are a manufacturer-independent company that provides one-stop shopping for all the IT infrastructure needs of our more than 25 000 customers. We have more than 3900 employees throughout Europe who make sure that our customers regard Bechtle as a competent and reliable partner. In our 20 competence centres, we also concentrate specialist expertise in such complex fields as security, storage, CAD, enterprise computing, business solutions, and IT service management tools based on ITIL like iET ITSM.
Internet:
www.bechtle.com E-Mail:
itsm.karlsruhe@bechtle.com
IDS Scheer (Saarbrücken) develops corporate solutions for business process management. With its ARIS product family, the company offers its customers an integrated and complete tool portfolio for design, implementation and controlling of business processes. IDS Scheer's consultants support businesses in creating a process organization and implementing modern application concepts such as Supply Chain Management, Customer Relationship Management and Enterprise Application Integration. Application Management including Outsourcing with own data processing service centres also belongs to the company's portfolio. IDS Scheer now serves about 4,000 customers in over 50 countries through a network of its own branch offices and partners.
Internet:
www.ids-scheer.de
MAXXYS is a systems house for IT infrastructure management. Founded in 2002, the MAXXYS team has over 20 years worth of experience in analysis, planning, sourcing, developing, implementation, administration, project management and support. MAXXYS offers solutions in all areas of security, storage, client device management, system and network management as well as IT service management.
The MAXXYS employees are ITIL-certified and fully focused on great customer satisfaction, strong communication channels and comprehensive service created through long-term partnerships with customers. To maintain the highest standards of quality MAXXYS is continually collaborating with it's clients on evaluating and enhancing best practice based solutions.
Internet: www.maxxys.de
E-Mail: info@maxxys.de
Established in 1989, NorCom Information Technology AG (NorCom) offers its clients one source for consulting and software solutions.
NorCom has made a name for itself as an integration partner for large-scale projects in the public sector and with financial services providers. NorCom prides itself on the high quality with which it plans and executes upon complex and comprehensive projects. NorCom places a strategic focus on helping clients to introduce and implement ITIL processes.
NorCom teamed with iET Solutions to implement iET ITSM at EnBW, a publicly traded electric utilities company in Germany, a collaboration that was awarded the 2009 Service Desk "Best Practices” Award.
Internet: www.norcom.de
Email: info@norcom.de