ITIL Enabling Technology for Your IT Service Management
iET ITSM Configuration Management
With iET ITSM Configuration Management, you have constant access to your IT infrastructure and all of your Configuration Items.
Your Benefits with iET ITSM Configuration Management:- Immediately determine any effects and dependencies through graphical visualization of all configuration items (CI) and their relationship to each other as well as to service level agreements, incidents, problems, changes and releases.
- The CMDB-Software iET ITSM Configuration Management supports integrated life cycle management by managing the configuration items from acquisition to deletion.
- Keep the data in your Configuration Management Database current and correct with the automated variance comparison between the actual IT-Infrastructure and the CMDB.
iET ITSM Configuration Management Features and Functionality: - Capturing the IT Infrastructure
Batch generation and updates of configuration items, components and attributes
- CMDB Software for CI Discovery
Captures the IT Infrastructure such as hardware and software, as well as network devices with the optional CMDB tool, iET CMDB Discovery
- Automatic variance comparison
Compares previously recorded configuration items against the inventory in the CMDB with the add-on CMDB software, iET CMDB Intelligence. iET CMDB Intelligence identifies authorized changes via this variance comparison
- View of shared services scenarios
Assigns a configuration item with different services to multiple customers
- Maintenance of CMDB
Manages the Definitive Hardware Store (DHS) and the Definitive Software Library (DSL)
For further information about our Configuration Management software please click here.