iET ITSM Availability Management

• Ensures availability levels that are guaranteed to the customer in the Service Level Agreement will be met.
  
  
• Measures the actual availability levels, improves them if necessary, and contributes to customer satisfaction.
  
  
• If defined thresholds are exceeded, the system automatically notifies the appropriate staff allowing them to pro-actively address the issues.

• Calculating downtimes
  Calculates downtimes of configuration items and services with regards to agreed maintenance windows and service times; displays incident, problem and change management
  
  
• Measuring availability
  Detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service
  
  
• Evaluation of "Mean time to repair (MTTR)" and "Mean time between Failure (MTBF)"
  Calculates the average downtime (MTTR), i.e. the average duration between the occurence of an incident and recovery of the service, and the average time between closure of the incident and the occurrence of the next incident (MTBF)
  
  
• Graphical visualization
  Displays the availability status of configuration items (available/down) through symbols and colors in iET Graphical Explorer
  
  
• Identification of variances from the goal
  Compares actual availability with the values agreed in the Service Level Agreements

For further information about our Availability Management software please click here.