ITIL Enabling Technology for Your IT Service Management
iET ITSM Self-Service
Allows customers and partners to input incidents and service requests as well as research information.
Your Benefits with iET ITSM Self-Service:- Reduce the number of incoming calls and follow-ups to ease the workload of your Service Desk representatives.
- Have immediate access to information about current events.
- Help your customers and partners be independent from service times and availability.
iET ITSM Self-Service Features and Functionality:- Maintenance of the user profile
Manages requests for access privileges, and changes of personal data
- Incidents and service requests
Entry and status tracking of incidents and requests
- Knowledge base
Access to information via the knowledge database, which stores FAQs as well as the news ticker
For further information about our Self-Service software please click here.