On-Demand Webcast - Outgrown your Help Desk? It’s Time for IT Service Management (ITSM)
Download the replay of our February 24, 2010 web seminar. Have you outgrown your Help Desk ticketing tool or are looking to adopt ITIL®, but don’t know where to start? With the assistance of Third Sky and iET Solutions, you can be fully educated and experience a rapid, cost effective ITSM deployment in as little as 90 days!
This on-demand web seminar focuses on:
- What is ITIL and how can its adoption deliver tangible improvements to your support activities?
- How to identify the signs that it’s time to move from a Help Desk to a Service Desk model
- The many benefits of a fully integrated IT Service Management (ITSM) solution
- What it takes to implement ITSM successfully
On-Demand Webcast - Implementing a CMDB: What You Need to Know
Download the replay of our February 11, 2010 web seminar. The Configuration Management Database (CMDB) is the foundation upon which all other ITIL processes and service quality improvement efforts are built.
If you’re considering implementing CMDB to cost–effectively deliver improved service management, then join iET Solutions for a webinar dedicated to helping you identify and navigate the common challenges and benefits associated with implementing the CMDB. We’ll focus on:
- Gaining a broad understanding of why CMDB is a foundational concept upon which a solid ITIL implementation is built
- Highlighting the challenges in maintaining data integrity and the benefits gained through data federation
- Enabling significant cost and complexity advantages through a rich graphical depiction of the relationships and dependencies within your CMDB
- How tightly integrating change management with a configuration management database can provide organizations the necessary internal audit/control and compliance insights
On-Demand Webcast - Eliminate the Anxiety of Replacing your IT Service Desk with iET ITSM
Download the replay of our January 20, 2010 web seminar. Do you have concerns about replacing your current ITSM solution? Is the impending expense of an upgrade keeping you up at night? Eliminate the anxiety with iET ITSM. Join iET Solutions to learn why over 600 companies have chosen iET ITSM because it intelligently combines:
- Comprehensive functionality with tightly aligned ITIL-based process integration
- Rapid implementation that allows you to streamline business processes and increase service levels within days
- Lowest Total Cost of Ownership (TCO)
On-Demand Webcast - Decrease Your Software Costs with Entitlement-based Software Asset Management
Download the replay of our January 14, 2010 web seminar. Managing software assets has become an extremely complex process with negotiated contract terms, as well as downgrade and multiple version rights. This on-demand webinar focuses on showing you how to rapidly identify and realize significant IT cost savings through an entitlement based approach to software license and compliance management. The presentation will guide you through specific strategies and scenarios for:
- Discovering the true nature of software purchased vs. installed
- Identifying immediate areas of significant cost savings while mitigating unknown liabilities
- Right-sizing the number of licenses for high-spend enterprise applications
- Implementing a repeatable license asset management system that optimizing cost savings and prepares you for unexpected vendor audits
On-Demand Webcast - Continuous Process Improvement with Process Analyzer
Download the replay of our December 2, 2009 web seminar. iET Process Analyzer enables the review and optimization of your business processes through continuous improvement. Detect behavior patterns with transparent processes and work to attain quality through optimization, control, monitoring and measurement of process performance. This webinar covers value-adding features central to iET Process Analyzer including:
- Calculation of key indicators
- Dynamic process analyses
- Multi-dimensional process analyses
- Creation of meaningful dashboards
On-Demand Webcast - True Blood: How ITSM Tools Bestow the Power of Automation to ITIL
Download the replay of our November 11, 2009 web seminar which uses the Vampire Resurgence to explore ITIL. Just as a vampire needs blood, a successful ITIL adoption needs to be supported by the right tool. Process improvement can only take you so far as you also need process automation to fully realize the benefits of ITIL. This webinar, featuring Third Sky and iET Solutions, explores ITIL in light of the True Blood series and covers:
- What to look for when selecting an ITIL-based tool
- What to consider when configuring the tool, e.g. incident categories, impact/urgency/priority, change categories, etc
- A methodology for ensuring a successful implementation
- How one of the more mature ITSM tools models ITIL concepts
On-Demand Webcast - Twilight: From Book to Blockbuster. ITIL: From Theory to Practice
Download the replay of our October 28, 2009 web seminar which uses the Vampire Resurgence to explore ITIL.
Much like the process of adapting a book to the big screen, taking the theory of ITIL and putting it into practice is not easy. You need to extract the core parts that must be adopted but also adapt it to work for your organization. This webinar, featuring Third Sky and iET Solutions, uses the Twilight saga to explore a practical and pragmatic approach to ITIL and covers:
- How to use Service Design principles to establish a Service Management practice
- How to apply Continual Service Improvement techniques to Service Management
- Key Roles and Responsibilities that are critical for success
- Guiding principles for managing culture change
- The “technology” side of the People/Process/Technology triangle
On-Demand Webcast - A Service Portfolio That Means Business
Download the replay of our April 30, 2009 web seminar.
The Service Portfolio contains information on all of the services offered by an organization, including currently available and ‘live’ services in the Service Catalog, future services that are currently in the services ‘pipeline’ and retired services. Service Portfolio helps organizations manage their IT investment across the entire service lifecycle. A properly set up Service Portfolio will help the IT organizations better manage their investments in technology and become a partner and trusted adviser to the business they are supporting.
On-Demand Webcast - Optimizing Service Catalog
Download the replay of our April 16, 2009 web seminar.
Anyone familiar with ITIL best practices is familiar with Service Catalog. The Service Catalog is the central source of information on the IT services available to an organization, including the details and status of each service; it is the part of the Service Portfolio that is published to the end user. This web seminar includes real-life examples that will help you set up a service catalog using best practices, fulfill service offerings effectively, and continuously optimize your service offerings.
On-Demand Webcast: Beyond the CMDB – ITIL V3 Service Asset and Configuration Management
Download the replay of our February 19, 2009 web seminar. This web seminar uses concrete, real-life, examples to illustrate how you can harness the ITIL V3 framework and iET Solutions tools to leverage your existing investment in a Configuration Management Database. It provides an overview of ITIL V3 CMS, by discussing practical approaches for:
• Federation of multiple CMDBs
• The structuring of the CMS
• Rolling Configuration Items (CIs) into services
• Leveraging the CMS for both service operations and service planning
On-Demand Webcast - Three Ways to Manage IT Processes Instead of Just Surviving Them: The ITSM Implementation
Download the replay of our December 11, 2008 web seminar.
Now it’s time to get your solution up and running, and you want to make sure you have the tools you need for a successful implementation. This session walks you through the implementation process, including customizing processes to meet your specific needs, communicating the changes to your organization, integrating the new ITSM solution with other applications, collecting feedback and conducting internal training.
On-Demand Webcast - Three Ways to Manage IT Processes Instead of Just Surviving Them: Finding the Solution that Fits
Download the replay of our December 4, 2008 web seminar.
So now that you know what you need to do, you need a solution to help you get there. There are robust solutions available that won’t break the bank. The replay of this session includes a demonstration of an ITSM solution and shows you how ITSM solutions can help you get your processes in place.
On-Demand Webcast - Three Ways to Manage IT Processes Instead of Just Surviving Them: Process Assessment 101
Download the replay of our November 13, 2008 web seminar.
No matter where you are on your ITSM journey it is important to get an objective perspective of what your processes look like in live operations. Do you have an accurate snapshot of your current process maturity, gaps and corporate culture? It all starts with process assessment and putting the right processes in place. Watch the replay of the first session of our web seminar series, and we’ll help you understand how to answer the important questions before embarking on implementing or upgrading your ITSM solution.
On-Demand Webcast - ITSM to Go!
Download the replay of our September 18, 2008 web seminar.
See how you can improve the productivity of your IT department and help IT comply with service level agreements by allowing them to monitor and respond to IT service requests remotely. This on-demand web seminar provides a live demonstration of iET Mobile ITSM, which allows users to access key data in the IT service management and IT infrastructure management applications from the convenience of their mobile devices.
On-Demand Webcast - Arizona Federal Credit Union Puts ITSM to Work
Download the replay of our May 22, 2008 web seminar featuring Jim Phillips, SVP and CIO of Arizona Federal Credit Union. The event was hosted by Third Sky and iET Solutions.
Experience has taught Arizona Federal that getting the most out of IT means running it like a true service organization. After carefully assessing the credit union's IT operation, the team decided to focus on improving processes, proactively managing the data center, and implementing end-to-end asset management. They turned to iET ITSM to meet these needs.
In this on-demand web seminar Jim Phillips, VP and CIO of Arizona Federal Credit Union, shares:
- The process Arizona Federal went through and how they successfully implemented their ITSM solution
- How they integrated the front-office functions of incident and problem management with the back-office functions of configuration, change and release management
- How this implementation helped Arizona Federal's IT department gain better control over the IT infrastructure
- How they were able to optimize performance through automation
On-Demand Webcast - Continual Process Improvement Methodology
Download the replay of our March 27, 2008 web seminar featuring Principle Technologies and iET Solutions.
The journey to implement ITIL is not over, even if you have some of the processes in place. The pursuit of quality is a never ending quest, and Continual Process Improvement (CPI) is the ongoing effort to find better ways of completing various tasks and procedures. Part two in our series focuses on providing you with the tools and methods that will help jump start your CPI initiative.
On-Demand Webcast - Managing the Culture of Change
Download the replay of our March 6, 2008 web seminar featuring Principle Technologies and iET Solutions.
This webcast is intended to provide you with the tools needed to understand and develop a successful approach to dealing with "Managing the Culture of Change" within your organization. Any organization embarking on the path to ITIL should watch the replay of this webcast. Our speakers provide tools, tricks, and rock solid information that can help you and your organization overcome the challenges that can occur during an ITIL implementation or other projects that require changing the way people work.
On-Demand Webcast - Incorporating the Service Catalog and Service Requests into your ITIL Processes
Download the replay of our February 8, 2008 web seminar featuring Third Sky and iET Solutions.
Are you taking a holistic approach with your Service Catalog and your Service Requests and viewing them in context with your other ITIL processes?
View the replay of this webcast to learn:
- ITIL v3 best practices for Service Catalogs and Service Requests
- The boundary between Service Requests and other processes.
- Where does a Request end and a Change begin?
- Benefits of a fully integrated approach and the risks of a stand-alone Service Catalog / Service Request initiative
- How to integrate the Service Catalog and Service Requests into your existing ITIL processes
On-Demand Webcast - Challenges and Lessons Learned
Download the replay of our December 4, 2007 web seminar featuring a Guest Speaker from a large financial institution.
Our presenters will take you through building an implementation team, pitfalls, managing the culture of change, continual improvements, and integrating ITIL processes with IT operations.
On-Demand Webcast - Justifying ITIL to Senior Management
Download the replay of our November 27, 2007 web seminar featuring a Guest Speaker from a large financial institution.
Our presenters will take you through building a business case; documenting ROI; capturing baseline metrics; evangelism, awareness, and education; and using an ITSM tool implementation to justify an ITIL initiative.
On-Demand Webcast - How Have Change and CMDB Changed in ITIL V3
Download the replay of our November 14, 2007 web seminar featuring Third Sky and iET Solutions.
The IT industry is abuzz with new ITIL V3. Do you know what had changed? As the IT industry digests this refresh to the global standard for IT Service Management, questions have arisen:
- How has the scope of Change Management broadened?
- How does Change Management integrate with the new processes in ITIL V3?
- What is the new Service Asset concept that is associated with Configuration Management?
- What makes a Configuration Management System more extensive thatn a Configuration Management Database (CMDB)?
Download the replay of this event for an overview of ITIL V3 and to get the answers to these questions and more.
Podcast Series - "Introduction to ITIL V3", Posted 10/24/07
Download our Podcast Series Featuring Reg Lo, Vice President of Third Sky and the Boston Office ITIL Practice Leader; and Tim Jarrett, Director of Product Management at iET Solutions.
The series is divided into 4 podcasts: “Finding the Missing Best Practices with ITIL V3”, “Getting Started with ITIL V3”, “The CMDB is now the CMS in ITIL V3. How does this affect you?”, and “A Simple Approach for Starting Availability Management”.