Webcasts / Podcasts

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Download the replay of our March 27, 2008 web seminar featuring Principle Technologies and iET Solutions.

The journey to implement ITIL is not over, even if you have some of the processes in place. The pursuit of quality is a never ending quest, and Continual Process Improvement (CPI) is the ongoing effort to find better ways of completing various tasks and procedures. Part two in our series focuses on providing you with the tools and methods that will help jump start your CPI initiative.

Download the replay of our March 6, 2008 web seminar featuring Principle Technologies and iET Solutions.

This webcast is intended to provide you with the tools needed to understand and develop a successful approach to dealing with "Managing the Culture of Change" within your organization. Any organization embarking on the path to ITIL should watch the replay of this webcast. Our speakers provide tools, tricks, and rock solid information that can help you and your organization overcome the challenges that can occur during an ITIL implementation or other projects that require changing the way people work.

Download the replay of our February 8, 2008 web seminar featuring Third Sky and iET Solutions.

Are you taking a holistic approach with your Service Catalog and your Service Requests and viewing them in context with your other ITIL processes?

View the replay of this webcast to learn:

Download the replay of our December 4, 2007 web seminar featuring a Guest Speaker from a large financial institution.

Our presenters will take you through building an implementation team, pitfalls, managing the culture of change, continual improvements, and integrating ITIL processes with IT operations.

Download the replay of our November 27, 2007 web seminar featuring a Guest Speaker from a large financial institution.

Our presenters will take you through building a business case; documenting ROI; capturing baseline metrics; evangelism, awareness, and education; and using an ITSM tool implementation to justify an ITIL initiative.

Download the replay of our November 14, 2007 web seminar featuring Third Sky and iET Solutions.

The IT industry is abuzz with new ITIL V3. Do you know what had changed? As the IT industry digests this refresh to the global standard for IT Service Management, questions have arisen:

Download the replay of this event for an overview of ITIL V3 and to get the answers to these questions and more.

Download the replay of our October 30, 2007 web seminar featuring Guest Speaker Darren Wallis, Supervisor Network Engineering, at Graybar Electric Company, Inc

Our speakers from Principle Technologies and Graybar Electric will walk you through the major steps of a readiness assessment. This web seminar will show you:

This is the fourth in a series of four podcasts discussing ITIL V3.

Availability Management has not received the same attention as some of the other ITIL processes. This podcast discusses why Availability Management is important and where you should begin.

Download this informative podcast to learn more about Availability Management.

This is the third in a series of four podcasts discussing ITIL V3.

ITIL v3 has expanded the CMDB concept to a full Configuration Management System or CMS. This podcast episode investigates this change and what impact it has on Configuration Management.

Download this informative podcast to understand how this significant change affects you.

This is the second in a series of four podcasts discussing ITIL V3.

This podcast takes a look at how to get started with ITIL V3 - whether you are just beginning your ITIL journey or whether you've already started down the ITIL V2 roadmap

Download this informative podcast to understand the recommended approach that's best for your organization.

This is the first in a series of 4 podcasts discussing ITIL V3.

For the last several years, practitioners have noticed that certain industry recognized best practices were missing from ITIL. The ITIL V3 refresh addresses these omissions and describes how to integrate these processes into a coherent IT Service Management framework.

Learn what ITIL says about the new processes of Service Portfolio Management, Service Catalog Management, Event Management, Request Fulfillment Management, and more. Download this informative podcast to find out how you can start integrating these new best practices into your organization.

Download the replay of our June 7, 2007 web seminar and learn from Tim Jarrett, Director of Product Management at iET Solutions, as he discusses two ITIL processes that define, manage, and enforce service level agreements.

The ITIL Service Level Management process is designed to help an organization maintain and improve operational processes and demonstrate stable or improving trends in quality of service. Tightly integrated with Service Level Management, Availability Management helps ensure the reliability of business critical applications, and reduces repair times.

Download the replay of our March 6, 2007 web seminar and learn how integrated Change and Configuration Management solutions from iET Solutions, featuring iET ITSM, iET CMDB Discovery, and iET CMDB Intelligence, provide a foundation for thriving on change.

On-Demand Audio File - Cincinnati Children's Hospital Improves IT Support with iET ITSM

A Tailored IT Service Management Solution Enhances Quality of Patient Care

Audio file featuring Karen Maas, Senior Director, Service & Support at Cincinnati Children's Hospital Medical Center - Information Services; and RJ Grandpre, VP of Sales and Marketing at iET Solutions.

Sponsored by ITSMWatch.com and iET Solutions

Change management is one of the most important processes in IT. The ITIL Service Support volume's change management model details the best approach for submitting, planning, testing, scheduling, implementing and then reviewing results. Featured Speaker: George Spafford of Spafford Global Consulting.

Additional topics covered:

• The benefits of change management
• How to choose the right people for your Change Advisory Board
• Why trying to eliminate all risk can be counter-productive
• The best way to handle emergency changes