Germany

What makes the Bechtle group different from other IT service providers? Our unique combined business model. We have more than 60 system houses in Germany and Switzerland, and we are one of Europe's leading IT e-commerce providers. With this combination we follow a strategy that connects the system house services to the direct sale of commercial IT products. Since Bechtle was founded in 1983 we have been on a constant course of steady growth and in 2005 we achieved a turnover of 1.2 thousand million Euros.

We are a manufacturer-independent company that provides one-stop shopping for all the IT infrastructure needs of our more than 25 000 customers. We have more than 3900 employees throughout Europe who make sure that our customers regard Bechtle as a competent and reliable partner. In our 20 competence centres, we also concentrate specialist expertise in such complex fields as security, storage, CAD, enterprise computing, business solutions, and IT service management tools based on ITIL like iET ITSM.

www.bechtle.com
Contact - itsm.karlsruhe@bechtle.com

FRITZ & MACZIOL is the leading company for software, systems and services in Germany, Austria and Switzerland. FRITZ & MACZIOL develops and sells software and system solutions for public clients, medium and large-sized companies.

Moreover, as an IBM Premier Partner and winner of the IBM Excellence Award 2007, the company offers its customers an entire product range of hardware, software and comprehensive services in consulting and system integration. Founded in 1987, FRITZ & MACZIOL today has more than 1,900 customers from the fields of local government, industry, retail, services, banking and insurance. The Group has about 435 employees at 16 locations in Germany, Austria and Switzerland.

To offer its customers IT Service Management solutions, FRITZ & MACZIOL became a partner of iET Solutions.

www.fum.de
Contact - hmueller@fum.de

MAXXYS is a systems house for IT infrastructure management. Founded in 2002, the MAXXYS team has over 20 years worth of experience in analysis, planning, sourcing, developing, implementation, administration, project management and support. MAXXYS offers solutions in all areas of security, storage, client device management, system and network management as well as IT service management.

The MAXXYS employees are ITIL-certified and fully focused on great customer satisfaction, strong communication channels and comprehensive service created through long-term partnerships with customers. To maintain the highest standards of quality MAXXYS is continually collaborating with it's clients on evaluating and enhancing best practice based solutions.

www.maxxys.com
Contact - info@maxxys.de

Established in 1989, NorCom Information Technology AG (NorCom) offers its clients one source for consulting and software solutions.

NorCom has made a name for itself as an integration partner for large-scale projects in the public sector and with financial services providers. NorCom prides itself on the high quality with which it plans and executes upon complex and comprehensive projects. NorCom places a strategic focus on helping clients to introduce and implement ITIL processes.

NorCom teamed with iET Solutions to implement iET ITSM at EnBW, a publicly traded electric utilities company in Germany, a collaboration that was awarded the 2009 Service Desk "Best Practices” Award.

www.norcom.de/
Contact - info@norcom.de

Matrix Technology AG is an owner managed standalone company headquartered in the heart of Munich. Since the foundation of the company in 2000, we've introduced a range of solutions, backup solutions and ITSM solutions ranging from system House on IT consulting to many operations services, data security, system monitoring.

Matrix helps their customers in many ways, for example cost optimization or increase IT availability technology AG. Through comprehensive consulting and support local small benefit to very large customers from all divisions, including out-tasking and outsourcing from the extensive know-how and versatile experience matrix operations teams. Employees of the Matrix Technology AG have a high level of expertise and the aim set to ensure individual and customer need optimal solutions and services.

Customers include companies of every size and industry, including the BMW Group, Bitmarck Consulting GmbH, the Boston Consulting Group, HVB information services, a member of the UniCredit group, Ficucia IT AG, Telefónica O2 Germany, Constantin Media AG.

www.matrix.ag
Contact - info@matrix.ag

T-Systems is one of the leading service providers for information and communication technology. T-Systems bundles a know-how package out of information technology (IT) and telecommunications (TC) and supports customers in all phases of complex system implementation projects, from planning, development, implementation and integration through to the running of the solution. The company posted revenues of EUR 159 million in 2006. In Austria the T-Systems group has about 800 employees.

www.t-systems.de
Contact - public@t-systems.com

Um die Qualität und Leistungsfähigkeit des IT Service und der IT Service Management-Prozesse zu steigern und die Kosten zu senken, bieten Best Practice wie ITIL und COBIT sowie Standards wie die ISO 20000 eine gute Basis.

Die KESS-DV-Beratung "macht die Standards für Sie nutzbar". Dazu bieten wir Ihnen die Unterstützung bei der Einführung, Optimierung und Verbesserung von IT-Prozessen auf Basis von ITIL und COBIT bzw. der ISO 20000 mit unseren Projekterfahrungen. Wir vereinen dabei Beratung, Training (mit offizieller Zertifizierung) und Tool-Know-how.

So haben wir unter anderem die badenIT und den Flughafen München bei deren ISO 20000 Zertifzierung erfolgreich unterstützt. Zu unseren Kunden für Inhouse-Seminare zählen u.a. AMB Informatik Services, Altana Pharma AG, DaimlerChrysler, Deutsche Post AG und DHL, FinanzIT, KFW Bankengruppe und Novartis Pharma.

www.kess-dv.de
Contact - info@kess-dv.de