Incident QuickStart for iET ITSM

IT is challenged with heavy workloads and urgent deadlines. You know you need new processes and tools in place in order to succeed, but taking time out to implement them can be difficult. Incident QuickStart is a way to get iET Solutions' Service Desk application up and running quickly, so you can start realizing the benefits immediately. Other ITIL processes, such as Problem, Change, and Configuration Management, can be implemented as part of a later phase.

Description of Service
The "Incident QuickStart for iET ITSM" is a packaged service designed to quickly and cost-effectively get the iET ITSM Service Desk application installed and operational. Implementation time and cost is optimized by focusing on configuring the out-of-the-box functionality.

Benefits

• Get up and running on iET ITSM Service Desk as quickly as possible
• Pilot the out-of-the-box functionality before deciding where to invest in customizations
• Quickly demonstrate ROI
• Begin with a basic starting point without the challenge of a comprehensive ITIL implementation

Client Responsibilities

• Complete QuickStart Survey
• Have one application server and at least three detached servers available and ready for the installation of the iET Solutions software
• Have a Microsoft SQL Server database available and ready for the installation of the iET ITSM database
• Set up an email account for iET ITSM

Deliverables
Included in QuickStart:

• Configuration of drop-downs for Account Management, Contact Management, Inquiry Management and Inquiry Reactivate
• Setup of a single service level that will apply to all accounts and all services
• Onsite installation of iET Solutions server software
• A "train the trainer" session

Cost
$36,000*
* Does not include travel expenses


For more information on QuickStart, please contact us at: sales@iet-solutions.com.