iET ITSM Service Asset & ITIL Configuration Management

Ensure Constant, Accurate Access to Your IT Infrastructure and Configuration Items with IT Configuration Management

Features and Functionality:

• Capture an accurate view of your IT Infrastructure by defining, batching the generation and updating, and viewing the entire history of configuration items, components and attributes.
• Discovery tools, such as iET CMDB Discovery and iET License Entitlement Center, allow the accurate capture the IT Infrastructure such as hardware and network devices, as well as the most accurate view of software licenses, the entitlements.
• Display of shared services scenarios shows the allocation of one Configuration Item with different Services to several customers.
• Automatic variance comparison compares previously recorded configuration items against the inventory in the CMDB with the add-on module, iET CMDB Intelligence.

Key Benefits:

• Immediately determine any effects and dependencies through graphical visualization of all configuration items (CI) and their relationship to each other, as well as service level agreements, incidents, problems, changes and releases.
• iET ITSM Service Asset & Configuration Management supports the entire integrated life cycle management by managing the configuration items from acquisition to deletion.
• Ensure the integrity of your database by monitoring and updating the automated variance comparison between the actual IT-Infrastructure and the CMDB.