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IT Service Catalog in the Real World (Online Course)

Workshop Duration:
4 hours

Workshop Prerequisites:
Participants should have a basic knowledge of ITIL, preferably of ITIL V3, with a particular emphasis on awareness of the Service Catalog process and associated concepts.

This ITIL Online Training Workshop is recommended for:
This workshop is appropriate for persons in an organization that is planning and/or starting a Service Portfolio / Service Catalog initiative. 

Overview:
This 4-hour online instructor-led educational workshop helps participants prepare for and plan their service catalog initiative and uses a case study to demonstrate how to create an ITIL-based service catalog. 

This offering provides participants with an interactive forum to solidify their understanding of the foundational ITIL® concepts of Service Catalog and the related disciplines and to learn how to make a compelling case for pursuing a Service Catalog in their organizations. 

Participants will learn about how ITIL defines important terms, how the Service Catalog brings value to an organization and how to define and organize a Service Catalog initiative.  They will learn about the process of defining a service and its components and keys to successful publishing of the Catalog.

What you will learn:

Customers who select this online training workshop will have the knowledge needed to

  • Build consensus and buy-in for their Service Catalog initiative
  • Ensure that stakeholders share common objectives, approach and expectations regarding their organization’s Service Catalog initiative

What you will take away:

  • The concepts of a Service, Service Portfolio, Service Catalog and Service Request
  • The roles of Service Catalog Manager and Service Owner
  • The relationship between the Service Catalog and other key ITIL Processes
  • Key Guidance for Establishing a Service Catalog Initiative
  • Key Guidance of the Process for Defining the Service Catalog
  • Keys for Validating & Publishing a Service Catalog
  • Keys for Understanding the Service Catalog tool options

Fee: $195 per person

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization