Building an Effective IT Service Catalog (Course)

Class Duration:
2 Days

Class Prerequisites:
It is highly recommended but not required that you take the ITIL Foundation Certification Course before attending "Building an Effective Service Catalog" so you will be familiar with the ITIL terms and theory referenced during the course.

This IT Service Catalog Training course is recommended for:
Future and current Service Level Managers, Account Managers, Service Owners, IT Process Engineers, Business Analysts, IT Project Managers and Consultants and Systems Analysts (anyone involved in a Service Catalog initiative).

The Service Catalog is the recommended starting point for ITIL initiatives since it provides a high level definition of all the services that I.T. provides. Incorporate this ITIL best practice in your IT service management infrastructure and realize these benefits cited by our clients:

• Begin the cultural shift from a system-oriented perspective to service-oriented perspective
• Build an understanding within IT of how customers perceive the services offered by IT
• Kick-start (or reinvigorate) the process for IT's creation and publication of it's Service Catalog
• Create a foundation for the implementation all of the other ITIL/ITSM processes

This 2 day "Building an Effective Service Catalog" Training Course is grounded in the industry best practice guidelines of the ITIL framework and expanded through our extensive, practical experience in developing Service Catalogs with our clients. Learn the importance of an effective Service Catalog to overall IT Service Management (ITSM) activities and how to create one with the guidance of an experienced ITSM consultant.

What you will learn:

IT Service Catalog Concepts

• The importance of the Service Catalog
• Service Level Management, the Service Lifecycle, and the Service Owner role
• The definition of a service
• Adopting the perspective of the internal customer, i.e. end-to-end delivery of the service
• Alignment of I.T. with the business

Service Catalog Design Considerations

• Defining the Customers & Users
• Defining / validating the Services provided
• Structuring the Service Catalog
• Defining "ITIL-ized" Service Descriptions
• Separating Services from Systems / Configuration Items (CIs)

Service Catalog Deployment Considerations

• Validating / identifying key related CIs
• Validating Service scope and conditions
• The critical roles & responsibilities and job descriptions for the service catalog
• How to get people in your company to support the Service Catalog concept to ensure it's successful deployment

What you will take away:

• A sample Service Catalog that you can tailor to your organization
• A tool selection checklist to help you select the most appropriate tools to support your Service Catalog
• A copy of the presentation
• Your services defined, some worked out in detail and a template for those catalog entries

Fee: $1,295 per person

Contact Us to Learn More

Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization