ITIL Availability Management

Measure and Optimize the Availability of IT Services with the iET ITSM Availability Management Solution

Features and Functionality:

• Calculate downtimes of configuration items and services with regards to agreed maintenance windows and service times.
• Availability measurements and detailed downtime logs allow users to evaluate the actual availability of a configuration item or IT service.
• Flexible reports provide insight into the mean time to repair (MTTR) and the mean time between failures (MTBF).
• Graphical visualization of the availability status of configuration items (available/down) through symbols and colors through the graphical CMDB.
• Identify goals and measure performance against internal SLAs in order to prove value to the business.

Key Benefits:

• Increase customer satisfaction and loyalty by ensuring availability levels, which are guaranteed to the customer in the Service Level Agreement, are met.
• Provide value to the business with the ability to increase up-time, which will require fewer resources from IT and result in significant cost savings.
• Proactively address issues through automatic notifications to predetermined staff after defined thresholds are exceeded.