Read what customers say about iET Solutions
SBB Informatik delivers IT services for all divisions of Schweizerische Bundesbahnen (SBB), Switzerland’s largest ravel and transport company. With a budget of nearly 550 million CHF ($580 million dollars), SBB Informatik operates, services, and continuously enhances 1,000 applications, including 50-70 core applications. More than 800 employees take care of SBB's IT infrastructure.
The majority of the IT services have been outsourced to external service providers, steered by SBB Informatik. This high degree of outsourcing demanded profound changes in Service Management and required better control mechanisms and tool support.
IT Service Management is a critical tool for high level customer service. This especially holds true for companies in the telecom industry. This case study highlights iET's ten year ITSM relationship with LIME, a leading telecom provider in the Caribbean. The case revolves around how LIME leverages ITSM, why they initially chose iET, and how the relationship has strengthened over the years.
With 500,000 employees worldwide, Deutsche Post selected iET Solutions CMDB to optimize and gain control of the IT infrastructure.
Project Leader, Ernst Langner remarks “We have high standards for the data integrity of the CMDB. Deutsche Post must be able to rely on the accuracy and completeness of the information stored. For us, the quality of the CMDB is crucial.”
Tony L. Johnston, Assistant Vice President of Information Systems, explains, “To be a world-class industry leader, you have to stay innovative. iET ITSM was the right solution to help us achieve our vision of an efficient, cost-effective IS service organization that’s in keeping with Cincinnati Children’s standard of excellence.”
With 45,000 homes under its management, Home Group is heavily reliant on its IT infrastructure. Home Group selected iET Solutions ITIL-based applications to help reduce firefighting, improve planning and eliminate duplication across the business.
SBB Informatik delivers IT services for all divisions of Schweizerische...
