ITIL Change Management

Minimize the Impact of Change-Related Incidents with ITIL Change Management

Features and Functionality:

• Intuitive and flexible workflows allow for the easy configuration, automation, and prioritization of change and task management.
• Dynamic and multi-level approvals processes, such as electronic signatures, which are accessible within the application or through the Web portal, streamline the lifecycle of the change by providing a complete audit trail and centralizing control of Requests for Change (RFC).
• Graphical impact analysis, through the fully integrated CMDB, provides instant insight into the exact components and users that will be affected by a change.
• Seamless ITIL integration facilitates complete, in-depth insight into operations, the entire change lifecycle, Forward Schedules of Change (FSC), back out plans, audit trails, and change calendars.

Key Benefits:

• Safeguard the quality of your IT services and improve day-to-day business operations, by minimizing the impact of change-related incidents and problems through the implementation of out-of-the-box ITIL V3-aligned processes.
• Gain real-time visibility and communication capabilities regarding the impact, cost, benefit and risk of proposed changes.
• Increase Quality of IT Services by decreasing the number of non-authorized or incorrect changes.
• Ensure compliance with governance requirements such as Sarbanes-Oxley.