ITIL Event Management

iET ITSM Event Management Solution Provides Proactive Detection, Classification, Prioritization, and Resolution of Events

Features and Functionality:

• Flexible event designer permits the generation of meaningful events and rules that match the specific demands of any company.
• Dynamic filtering and categorization allows organizations to focus only on critical events and maximize resources.
• Auto-generate incidents, problems, and changes in response to event criteria.
• Seamless integration with Self-Service provides effective communication to and from customers.

Key Benefits:

• Minimize service disruptions and lower operational costs through predictive root cause through a complete view of event trends and patterns.
• Increase customer satisfaction through proactive notification and resolution of events.
• Tight ITIL process integration provides a centralized platform for the proactive detection, classification, prioritization, and resolution of events.