Integrating Project Management and IT Service Management (Course)

The Integrating Project Management & Service Management Training Course brings together the best practices from these two critical management disciplines as they related to information technology environments. The ITIL course draws on principles of the most popular frameworks for each respective area: PMBOK® V4 and ITIL® V3.

Participants will learn about how an integrated approach to project management and service management can produce better results for the business and promote more effective and efficient IT service provision. Participants who complete this course can earn PDUs® for maintaining their Project Management Institute® (PMI®) certification.

Participants in this course will learn that integration of these two critical competencies is more nuanced than a hand-off at the end of Project Management to Service Management. Integration points occur throughout the Project Management Process Groups and throughout the phases in the Service Lifecycle.

Topics covered in Integrating ITIL IT Project Management & Service Management include:

• Review of key Project Management and PMBOK® V4 principles
• Review of key Service Management and ITIL® V3 principles
• Relationship between the Project and Service Lifecycle
• Relationship between Project Portfolio Management and Service Portfolio Management
• Project Initiation & Service Management
  • Service Management considerations for the Project Charter
  • Identifying Service Management Stakeholders
• Project Planning & Service Management
  • Requirements Definition & Service Design
  • Defining & Sequencing Activities from Service Design & Transition
• Project Execution & Service Management
  • Integrating with Release & Deployment Management
  • Integration with ITIL Change Management
  • Integration with Knowledge Management
• Monitoring and Control & Service Management
  • Project Change Control vs. Service Management Change Management
  • Service Transition Planning & Support
  • Using ITIL Evaluation to Monitor & Control Risks
• Project Closure and Transition to Service Operation
• Designing and Deploying Integrated Project Management and Service Management

Learning Objectives:
At the conclusion of this offering, participants will understand

• The relationship between Project Management and Service Management
• Why it is important to consider Project Management and Service Management together
• The key integration points between Project Management and Service Management
• The basics of PMBOK® V4 and ITIL® V3
• How to improve results by applying integration principles

Specific learning objectives for private sessions are determined in pre-session conference with an iET Solutions representative.

Customer Value:
Customers who select this offering benefit from

• More successful projects with more seamless transitions to operation because of clear strategies to address Service Management and operational aspects.
• A more coordinated IT organization with clearly defined roles, responsibilities and integration points between Project Management and Service Management domains.
• A common understanding of high-level Project Management best practices, Service Management best practices, and their critical relationships.

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization