iET Process Analyzer & Process Management

Continual Service Improvement through Dashboards and Detailed Data Analysis with ITIL Process Management & Analysis Solution

The IT function has never been under greater pressure to improve performance and prove its value to the business. iET Process Analyzer is an add-on process analysis module that provides dashboards and drill-down capabilities into strategic activities, which results in greater insight and data analysis, and the tools for continual service improvement.

Features and Functionality:

• Multi-dimensional process analyses guarantees faster identification of critical areas.
• Custom dashboards, such as speedometers, bar charts, 2D/3D representations, provide real-time reporting of the information you need to quickly identify problems and measure the performance of business against predefined goals and objectives.
• Analyze the process flow of individual incidents, problems and changes to quickly determine the root cause.
• Quickly convert analysis results into PDF & other formats for easy distribution.
• Ad-hoc analysis with intuitive drag and drop capabilities.

Key Benefits:

• iET Process Analyzer provides out-of the-box measurement of common IT performance indicators and can be easily customized to report on any of the wide range of variables that are captured by iET ITSM.
• Real-time measurement of key performance indicators (KPIs), as well as virtually any other measurable aspect of IT performance.
• Compatible with standards such as Six Sigma, CMMI, and CObit,  and closely aligned with ITIL and ISO/IEC 20000 best practices.
• Continual service improvement through rapid identification of problems while monitoring, measuring, and optimizing process performance.