ITIL Request Fulfillment Management

Seamless ITIL Integration Provides a Comprehensive ITSM Solution

Features and Functionality:

• Out-of-the-box, yet highly configurable functionality permit organizations to deploy personalized and easy-to-use service-request and fulfillment processes, workflows and approval options.
• Automatic initiation of workflows and generation of incidents, changes, and CIs based on the type of service request.
• Flexible authorization processes reduce the source of errors and can easily be based on signing permissions and budget authority.
• Simple and intuitive interface allows users to easily configure and order the services they need.

Key Benefits:

• iET ITSM Request Fulfillment provides out-of-the-box best practices which allow IT to quickly and effectively define available services and related workflows, publish in a service catalog, and automate accurate and timely fulfillment to users and customers.
• Reduce the cost of supplying goods and services to customers and end users through dynamic workflow capabilities that automate and control the complete request and fulfillment processes.
• Increase the value of IT to the business through complete insight and audit trails of all people, processes and communications, which allows for valuable service delivery and continual improvement over time.
• Improve productivity and quality of business services by offering faster and more effective access to standard services and products.