Service Desk Analyst / ITIL Help Desk Training Courses

The Service Desk Analyst is a two-day ITIL service desk training course which leads to the Service Desk Analyst qualification. The course encourages students to participate in group exercises and discussions in order to identify the roles and responsibilities of the modern Service Desk. Students debate the skills, knowledge and attributes required for staff to succeed in their roles, learn the importance of customer relationship management, and review the service skills required to develop and maintain good working relationships with customers and peers.

The help desk training course also looks at support methodologies, technologies, and the tools utilized within the Service Desk. It reviews key issues such as service level agreements; benefits and pitfalls, the importance of metrics, implementation of service management processes, and effective problem solving techniques.

Fee: $1,395

Contact Us to Learn More

Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization