Service Desk Certification / ITIL Training Courses

iET Solutions has partnered with the Service Desk Institute (SDI) in order to deliver best practice training specific to Service Desk Managers and Service Desk Analysts.

The ITIL courses provide Managers and Analysts with the core skills needed for their job based on the latest industry standards. The courses and associated standards were developed by a team of industry leaders and incorporate best practices from other frameworks such as ITIL.

SDI is well-known in the United Kingdom and Europe as the leading membership and training organization for IT service and support professionals. For twenty years, SDI has provided training to enhance skills, certify industry knowledge and help advance customer support careers.

Delivery Details

These ITIL help desk training courses are currently instructor led and a public schedule is available. Additionally, iET Solutions can deliver these courses at your facility, if you are unable to meet the minimum number of students required the remaining seats can be offered through open enrollment to other Service Desk professionals in your area.

Available Help Desk / ITIL Training Courses

• Service Desk Manager
• Service Desk Analyst