Service Desk Manager / ITIL Help Desk Management Training Courses

The Service Desk Manager ITIL training course runs over three days and leads to the Service Desk Manager qualification. This is a highly interactive course which from the beginning involves students via discussions, exercises and presentations. The course reviews the student's understanding of the Service Desk/Support environment and their pivotal role within the organization whilst promoting a greater understanding of the current market place and the responsibilities of the Service Desk Manager.

The service desk management course reviews current working practices, identifies ways to assess and improve their service offerings in line with best practices and the importance and benefits of having good processes and procedures in place. Additionally, students review the skills, attributes and knowledge required of staff in order to ensure that they can meet the demands of today's Service Desk environment.

Students learn ways to motivate staff, review methods of motivation, identify ways in which they can actively build better relationships with their customers and peers; including methods to develop the team and individuals within the team.  Approaches to the recruitment and retention of staff are also reviewed.

Fee: $1,695

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization