ITIL Service Portfolio Management

iET ITSM Service Portfolio Management Solution Enhances Effective, Strategic Management of Services

Features and Functionality:

• Tight ITIL integration provides a comprehensive view of service contracts, OLAs and UCs for Service Level Management.
• Easy to understand customer-oriented description of services defined as a business service.
• Standardized and always re-usable IT-oriented view of technical services.
• Strong integration with the CMDB / CMS and service contract provide the capability to manage services, including flexible attributes, and quickly view dependencies.

Key Benefits:

• Present a complete list of services, including services visible and available to customers and those which are not, contractual commitments and service improvement plans, for management of the complete service lifecycle.
• Improve information availability for decision making, reduce maintenance costs, and increase the value IT provides to the business by delivering high levels of transparency into services, assets, and applications.
• Gain control of IT spending by insight to determine the value of services and the capability to identify and eliminate inefficiencies.
• Introduce dependencies between business services and technical services which allow better management and planning of services, as well as risk management, which avoid jeopardizing service fulfillment.