ITIL Service Support

US and PAC/RIM

Our ITSM Customer Service Center, located in Framingham, MA, is available Monday through Friday, 8:30am to 5:30pm ET via the following:

• Telephone: +1-866-438-1850
• email: support@iet-solutions.com

Europe, Middle East and Africa (EMEA)

Our Customer Service Center, located in Munich, Germany, is available Monday through Friday, 9:00am to 5:00pm CET via the following:

• Telephone: +49 / 89 / 74 85 89 - 10
• email: de-support@iet-solutions.de

Customer Self-Service

Our Customer Portal enables customers to enter and track the status of reported incidents and access documentation, releases, technical bulletins and FAQs.

Sign in to the Customer Portal or Request an Account

Software Upgrades

Maintenance customers receive immediate notification and free access to software upgrades. These upgrades are easily downloaded directly from our Customer Portal or delivered via CD. All upgrades are designed to provide additional features and functionalities so you can continue to maximize the value from your iET Solutions investment.

Extended Support Hours

Extended service hours are offered upon request. Contact your account manager today to find out more.