iET ITSM Self-Service Technology Solution

Empower End Users, Customers and Partners through ITIL-Aligned Self-Service ITSM Solution

Features and Functionality:

• Seamless integration of a service catalog, self-service logging, message center, and organically grown knowledge base, permits users to log and track incidents, change requests, and service requests while receiving notifications, such as planned outages and current news, all from within one application.
• Highly configurable user interface and profiles allow organizations to tailor to the unique needs of their users.
• Real-time organic Knowledge base, which is automatically expanded through customer interaction, is accessible through full text search, FAQs, as well as message center with news-ticker and Whiteboard.

Key Benefits:

• Reduce the number of incoming calls to ease the workload of your Service Desk by offering customers 24/7 access to a highly customizable, easy-to-use self service portal.
• Continually improve the quality of service through feedback from customer surveys and the proactive management of service response times, service level compliance and customer communications.
• Enhance the customer experience by providing a personalized look and feel, workflow, and service request options, allowing customers, partners and end users to access the service they need from anywhere and at anytime.