ITIL V3: Continual Service Improvement – Lifecycle Course

The Continual Service Improvement course provides participants with a deeper understanding of the ITIL Continual Service Improvement element of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization.  The course covers the management and control of the activities, methods and techniques within the Continual Service Improvement phase of the ITIL Service Lifecycle.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods & Techniques
• Organization for Continual Service Improvement
• Technology for Continual Service Improvement
• Implementation Considerations
• Critical success factors and risks

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization