ITIL V3: Planning, Protection and Optimization – Capability Course

This ITIL v3 course provides participants with a deep understanding of the Planning, Protection and Optimization processes and how they may be used to enhance the quality of IT service support within an organization and assists operational staff involved in Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk  Management in enhancing their role-based capabilities.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the practice elements within Planning, Protection & Optimization
• Capacity management as a capability to realize successful service design
• Availability management as a capability to realize successful service design
• IT Service Continuity Management as a capability to support overall Business Continuity Management
• Information security management as part of the overall corporate governance framework
• Common Service Operation activities related to Planning, Protection & Optimization
• Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization
• Planning, Protection & Optimization roles and responsibilities
• Technology and Implementation Considerations, Challenges, Critical Success Factors and risks
• Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization
• And specifically in the following key process and role areas
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Demand Management
• Risk Management For Service Planning, Protection & Optimization

Delivery Details

Additional Prerequisites: In addition to the general prerequisites described above, candidates for attending the Operational Support and Analysis course must:

• Demonstrate familiarity with IT terminology.  Understanding the context of Planning, Protection and Optimization management in their own business environment is strongly recommended.
• Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the Planning, Protection and Optimization management processes.

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization