ITIL V3: Release, Control and Validation – Capability Course

This ITIL training course provides participants with a deep understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service support within an organization and assists operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation and Knowledge Management in enhancing their role-based capabilities.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

• Service Management as a Practice
• Processes across the Service Lifecycle pertaining to the capability of Release, Control and Validation management
• Change management as a capability to realize successful service transition
• Service validation and testing as a capability to assure the integrity and the quality of service transition
• Service asset and configuration management as a capability to monitor the state of service transition
• Knowledge management as part of enhancing the on-going management decision support and service delivery capability
• Service request fulfillment and evaluation to assure meeting committed service level performance
• Common Service Operation activities related to Release, Control and Validation processes
• Organizing for Service Operation which describe functions to be performed within
• Release, Control and Validation processes
• Release Control and Validation process roles and responsibilities
• Technology and Implementation Considerations, Challenges, Critical Success Factors and risks
• CSI as a consequence of effective Release, Control and Validation processes

And specifically in the following key ITIL process and role areas:

• Change Management
• Service Release and Deployment Management
• Service Validation and Testing
• Service Asset and Configuration Management
• Knowledge Management
• Request Fulfillment
• Service Evaluation

Delivery Details

Additional Prerequisites: In addition to the general prerequisites described above, candidates for attending the Operational Support and Analysis course must:

• Demonstrate familiarity with IT terminology.  Understanding the context of Release, Control and Validation management in their own business environment is strongly recommended.
• Have exposure working in the service management capacity within a service provider environment, with responsibility emphasizing on at least one of the Release, Control and Validation management processes.

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization