ITIL V3: Service Design – Lifecycle Course

The Service Design ITIL v3 course covers the management and control of the activities and techniques within the Service Design phase of the ITIL Service Lifecycle, and details of the management of service design and core information of supporting activities.  The course does not cover the detail of each of the supporting processes, or detailed coverage of their operation.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

• Management and control of all Service Design activities
• Management and application of Service Design concepts, inputs, outputs and activities
• Knowledge of Service Design principles and management of Service Design processes
• Control and coordination of Service Design technology related activities
• Justification and control of the organizational and technological issues on Service Design
• Analysis, justification and selection of the implementation approaches, challenges, critical success factors and risks

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Accredited ITIL® training course is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization