ITIL V3: Service Operation – Lifecycle Course

The Service Operation ITIL v3 course provides participants with a deeper understanding of the ITIL Service Operation element of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT service management within an organization.  The course covers the management and control of the activities, functions and techniques within the Service Operation phase of the ITIL Service Lifecycle.

Candidates can expect to gain competencies in the following upon successful completion of this certification:

• Leading discussions on Service Operations
• Service Operation Principles
• Service Operation Processes
• Common Service Operation Activities
• Organizing Service Operations
• Service Operation Functions
• Service Operation technology related activities
• Implementing Service Operations
• Understanding and analyzing Challenges, Critical Success Factors and Risks

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization