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ITIL V3 Expert Certification Program - Capability Track

This intensive, 12-day classroom course (5 days + 5 days + 2 days) + 50 hours of self-paced e-learning is designed for participants who would like to fast-track their ITIL V3 Expert Certification. Through a mix of self-paced study and instructor-led interactive teaching, you can leverage time to your advantage while working toward the highest level of internationally recognized certification available in the ITIL domain.

Participants will learn about the principles and core concepts of the Service Lifecycle approach and the processes associated with all the Capability modules [Planning, Protection, and Optimization (PPO), Service Offerings and Agreements (SOA), Operational Support & Analysis (OSA), and Release, Control, and Validation (RCV)]. Candidates can take the exams for these courses at a time convenient to them, preferably between the classroom sessions.

This ITIL version 3 training course is delivered through a unique blend of self-paced and instructor-supported e-learning and high-intensity, fast-paced classroom delivery. iET Solutions' courseware is designed using an engaging, scenario-based approach to learning the core disciplines of the ITIL best practices in a highly engaging manner.

Learning Objectives

At the end of this course, the participant will gain competencies to:

  • Learn the concepts of Service Management as a Practice.
  • Understand the Service Lifecycle at the core of ITIL V3.
  • Be confident in the general concepts, definitions, key principles & models of ITIL V3.
  • Understand how the Service Management processes and functions contribute to the Service Lifecycle and be able to explain the objectives, scope, concepts, activities, key metrics (KPIs), roles and challenges for all the ITIL V3 processes.
  • Learn how technology enables the Service Lifecycle and how other complimentary guidance aligns with ITIL V3.
  • Understand implementation considerations.
  • Learn the activities, methods, and functions used in each of the Lifecycle processes.
  • Understand the application of the processes, activities and functions to achieve operational excellence.
  • Learn how to measure performance.
  • Understand technology and implementation requirements.
  • Understand the challenges, Critical Success Factors and risks involved in implementing and improving Service Management.

Delivery Alternatives

  • Classic:  This is the default option for the Expert Track. In this delivery option you will meet your fellow participants three times over a period of 12 weeks (5 days, 5 days and 2 days) and complete the e-learning between these sessions.
  • Classic Virtual:  Same as the default option, but all classroom sessions take place in a Virtual Classroom.
  • Boot Camp:  This option requires you to complete all four e-learning Capability modules prior to coming to the classroom. In 10 classroom days all Capability courses are completed. A few weeks later there is another session of 2 days for MALC.
  • Weekend:  E-learning modules are completed during the weekends. participants come to class one-day a week for 12 weeks where the classroom material is covered.

Participants must hold either their ITIL V3 Foundation Certificate or the ITIL V2 Foundation, plus the ITIL V3 Foundation Bridge Certificate.  It is further recommended that candidates have approximately two years exposure to basic concepts in IT and have related work experience.

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Accredited ITIL® training is provided by Third Sky, a Loyalist Certification Services Accredited Training Organization