ITIL® V3

Achieve ITIL V3-Aligned IT Service Management with iET ITSM

ITIL V3, the current version of the IT Infrastructure Library, was released in May 2007. The focus of ITIL Version 3 is set on the alignment of IT Services with business processes in order to maximize business value. To achieve this goal, a Service Lifecycle has been set up that covers the following phases:

• Service Strategy - helping IT organizations improve and develop over the long term
• Service Design - how a planned service solution interacts with the larger business and technical environments, service management systems required to support the service, processes which interact with the service, technology, and architecture required to support the service, and the supply chain required to support the planned service
• Service Transition - the delivery of services required by a business into live/operational use, and often encompasses the "project" side of IT rather than business as usual
• Service Operation - achieving the delivery of agreed levels of services both to end-users and customers
• Continual Service Improvement - align and realign IT Services to changing business needs by identifying and implementing improvements to the IT services that support the Business Processes.

iET ITSM is built from the ground up on ITIL and was the first vendor to achieve PinkVERIFY 3.1 certification on 12 ITIL V3 processes. Fully integrated and highly configurable, iET ITSM provides out-of-the-box functionality for: Incident Management, Problem Management, Change Management, Service Asset & Configuration Management, Request Fulfillment Management, Knowledge Management, Service Level Management, Release & Deployment Management, Service Portfolio Management, Service Catalog Management, Event Management, and availability Management.