ITIL v3 / ITSM Overview

ITSM / ITIL Overview sessions provide participants with an introduction to ITIL V3 and ITSM, an overview of the concepts within the ITIL Best Practices and an introduction to key ITIL processes.

Offerings explain on a high level how the ITIL processes integrate to provide smooth functioning of organizations and ensure high-quality services to their customers.  They can be used to provide general familiarity with the language and context of ITSM / ITIL, encourage buy-in for and support of process improvement and ensure that efforts are broadly understood and communicated.

Delivery Details

Training sessions are usually delivered in facilitator-led formats from 2 to 8 hour options and are also available in online formats. Session content of facilitator-led sessions may be customized to meet the needs of the particular audience.  Audiences who might benefit from content adjustment include groups needing a stronger focus on particular process areas or groups with existing V2 Foundation certification who need a brief introduction to V3.

Note: Because ITIL and ITSM Awareness sessions are one day durations or less, many options exist for delivering multiple sessions in a single day and/or delivering one or more Awareness sessions during the same calendar week and geographical location as another training offering.

Available Sessions / Training Courses

• ITIL Awareness
• ITIL Executive Awareness