Workshops / ITIL Training Courses

iET Solutions offers both customized and standard ITIL workshop trainings.

Standard workshop training includes Building an Effective Service Catalog as part of your Service Portfolio, Building an Effective CMDB/CMS and Integrating Project Management and Service Management.

For customized workshops, we will work collaboratively with the you to define, design, develop customized training for your staff members.

Training may include high-level process training, as well as detailed procedural training using the procedures, documentation and tools in place in the customer organization.This service may be scoped as suits the needs of the customer. Possibilities include:

• A full-service offering in which iET Solutions creates completely customized offerings and delivers all sessions.
• Tightly focused offerings in which iET Solutions makes simple customizations to pre-existing materials, delivers first sessions and mentors customer trainers so that they may deliver additional sessions unaided.

iET Solutions has created multiple customized offering for customers such as training specific to change management, problem management, Service Desk Professionalism, etc. These courses are instructor led available at your facility or as a web-led session.