The Most Complete On-Premise or SaaS ITSM Solution for Continual Service Improvement

Rapid Out-of-the-Box Functionality: On-Premise or SaaS

iET Solutions provides the industry’s most flexible and comprehensive, out-of-the-box IT Service Management (ITSM) solution. Fully integrated, highly configurable and built to scale, iET ITSM can easily meet any organization’s needs.

With additional modules for ITIL process analysis and optimization, Smartphone accessibility, phone system integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement. Every business is unique and our ITSM solutions are built to work the way you do.

iET ITSM solution has been certified by the OGC, now part of the Cabinet Office, Serview and PinkVerify as “ITIL v3-aligned,” and supports the ISO/IEC 20000 requirements.

Incident Management Problem Management Change Management Service Asset & Configuration Management Service Level Management Request Fulfillment	Knowledge Management Release & Deployment Management Service Portfolio Management Service Catalogue Management Event Management Availability Management