iET ITSM Incident Management

• Simply and quickly solve even complex incidents.
  
  
• Reduce erroneous or missed incidents and requests and increase the productivity of your service desk staff.
  
  
• Fine-tune priorities, allowing service desk representatives to immediately identify and coordinate the processing of incidents.
  
  
• Provide access to contractual Service Level Agreements, so your service desk staff can work with greater focus and effectively secure customer satisfaction.

• Automatic generation of incidents
  Via several channels such as email, telephone, and file output
  
  
• Clear representation
  With user-defined and formatted queries as well as meaningful dashboards
  
  
• Automatic assignments
  Based on groups and qualification of staff members
  
  
• Automatic notification of events
  Notification of upcoming expiration dates of solutions and recovery times as well as the closing of incidents
  
  
• Seamless documentation
  Comprehensive history as well as integration of knowledge databases and information from problem, change and configuration management

For further information about our Incident Management software please click here.