iET ITSM Problem Management

• Substantiated cause analysis allows you to implement permanent solutions for recurring incidents.
  
  
• Detect and fix issues before the users notice them.
  
  
• Known errors and workarounds are available for your service desk staff to react appropriately.

• Reporting issues
  Documents and prioritizes problems; links related incidents.
  
  
• Continuous analysis of problems
  Graphical visualization of affected configuration items; meaningful reports
  
  
• Integrating Change Management
  Automates the generation of change requests.
  
  
• Closing and processing problems
  Automates the closing of all incidents related to a problem

For further information about our Problem Management software please click here.