iET ITSM Service Level Management

• Ensure your IT service portfolio fits your customers' requirements.
  
  
• Make any Service Level Agreement visible to the entire staff.
  
  
• Guarantee service quality and reporting at any time, and be in control of your service agreements.

• Administration and control of Service Level Agreements
  Defines individual milestones; system initiates notification and escalation if agreed values are exceeded
  
  
• Management of exceptions
  Records special arrangements as part of Service Level Agreements, such as special response times for individual servers
  
  
• Monitoring of OLAs and UCs
  Maintenance of any number of Operational Level Agreements (OLA = internal service agreements between IT and departments) and Underpinning Contracts (UC = Agreements with external suppliers)
  
  
• Administration of financial agreements
  Records customer specific pricing arrangements for performance-based billing of Service Level Agreements; penalty management

For further information about our Service Level Management software please click here.