Latest ITIL/ITSM News
ITIL
ITIL software expertise is powerful protection against failures
The mixed reputation of ITIL software among tech workers has a lot to do with its...
> Role of ITSM and ITIL may change for businesses looking to outsource
> 'IT skeptic' pushes UK government to make ITIL more accessible
IT Service Management
Floor-to-ceiling focus needed for effective transition to ITIL
Although compliance and the other public perception upsides of an ITIL certification are...
> Agile development and service-oriented architecture make each other better
> Case study finds operational and technical improvements pay off for Irish telecom
Software Asset Management
Report: IT departments hurt by misaligned application priorities
Many IT service management professionals feel the applications used by their organization...
> Validating registration can be key to successful license compliance
ITIL Process Analysis & Optimization
ITIL use found in process automation projects
Among the ITSM professionals working to implement process automation at their...
> New strategic process for ITIL to aid in customization
> Managing the transaction a central concern for ITIL software adoption
Mobile Trends in ITSM
Nokia-built Windows phones might not have major market impact, analyst says
An analyst recently said that IT operations teams worried about having to integrate still...
> Ford's MDM lessons indicative of industry as whole
> App downloading increasingly concentrated in iOS, Android smartphone markets
"This is a strong release for iET that demonstrates iET’s continued...
