iET Mobile ITSM Solution

Improve the Productivity of Your IT Department by Providing Easy Access to Service Operations from Anywhere and at Anytime with the Mobile ITSM Solution

Features and Functionality:

• Easy to use mobile interface enables staff to authorize changes, as well as update, open and close incidents and problems remotely.
• Downloadable incidents can be saved locally on mobile devices, allowing mobile workers real-time access to incidents so they can remain productive even when disconnected from the network.
• If the signal is lost during a transmission, the information is retained on the mobile device and automatically resent in its entirety when a network connection is reestablished.
• Synchronization with iET ITSM forms to devices in the field, with any TCP/IP network (GPRS, UMTS, HSDPA, WiFi, BlueTooth), or through their network infrastructure.
• Encryption and/or compression are available as options for securing the connection. Data may also be encrypted on a mobile device, so data is safe even if the device is lost or stolen.

Key Benefits:

• iET Mobile ITSM gives mobile workforces access to iET ITSM from their existing mobile devices, making it possible to handle operations from anywhere and at anytime.
• Improve the productivity of your IT department and help them meet compliance with service level agreements by allowing them to monitor and respond to IT service requests remotely.
• Ease the workload of your mobile workforces by eliminating redundant activities, such as transferring data from paper to computer.