Analysts

The Forrester Wave™: Service Desk Management Tools, Q2 2008
Publication Date: April 7, 2008
Chip Gliedman
Click here to view the full report.

iET Solutions Receives ITIL V3 Platinum Certification from Serview

iET ITSM 4.1 received ITIL V3 Platinum certification in March 2008. The certification was granted by Serview GmbH, an ITIL consultant located in Bad Homburg, Germany. The certification confirms that iET ITSM supports the ITIL V3 processes in the areas of Service Design, Service Operation, Service Transition and Continual Service Improvement.

For further information, please visit www.certifiedtool.de

iET ITSM 4.1 receives PinkVerify certification by Pink Elephant

September 2007 - iET ITSM 4.1 receives Pink Elephant verification for seven ITIL® processes. Pink Elephant, a global leader in ITIL education and consulting, has confirmed that iET ITSM 4.1 meets the functional criteria for seven ITIL processes and has received PinkVerify status.

For further information please visit www.pinkelephant.com

iET ITSM 4.1 Review
Publication Date: September 2007, Reference Code: TA001317IMT
Roy Illsley
Click here to download the report.

The SLM/BSM Software Marketing
Publication Date: September 2007
Peter ONeill

Magic Quadrant for the IT Services Desk, 2007
Publication Date: August 2007 ID Number: G00150504
David M. Coyle
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Best Practices in Change, Configuration and Release Management
Publication Date: 9 August 2007 ID Number: G00150077
Ronni J. Colville, Kris Brittain

Toolkit: Best Practices for Implementing a CMDB
Publication Date: 25 June 2007 ID Number: G00149110
Ronni J. Colville, Patricia Adams

IT Service View: CMDB Vendor Landscape, 2007;
Publication Date: 18 June 2007 ID Number: G00142417
Ronni J. Colville, Patricia Adams

The IT Management Software Market;
March 9, 2007 | Updated: March 27, 2007
Thomas Mendel, Ph.D., and J.P. Garbani

Toolkit: How SMB Service Desk Vendors Are Positioned for CMDB;
Publication Date: 21 February 2007 ID Number: G00144740
David M. Coyle, Ronni J. Colville

Enterprise IT Service Desk Market Share Will Shift;
Publication Date: 21 December 2006 ID Number: G00144934
David M. Coyle

IT Service Desk Vendors Target Small and Midsize Businesses;
Publication Date: 14 November 2006 ID Number: G00142379
David M. Coyle

iET Solutions was included in Enterprise Management Associates' (EMA) in-depth report on Next Generation Asset Management Vendors.

The report profiled 25 vendors-including core asset management (ITAM) vendors, as well as asset discovery vendors-to provide IT buyers with a clear set of comparisons and guidelines with which to invest in holistic and dynamic asset management strategies.

Click here to view EMA's profile of iET CMDB Discovery and iET Intelligence solution set.