Events

Complimentary Web Seminar Series
Hosted by Third Sky and iET Solutions

Scroll down to register for this web seminar series!

Raiders of ITSM: Efficient and Effective Processes
Session 1 of 3
Date: Thursday, July 17, 2008
Time: 12:00 p.m. ET / 9:00 a.m. PT
Duration: 1 hour, including Q&A

Embarking on a quest for effective management of IT processes is clearly a hot topic in the IT world. There has been a lot of buzz around the recent release of ITIL V3, and more companies are turning to ITIL best practices to streamline their IT organizations and processes. But what if you are still unsure about what ITIL can actually do for your organization?

Join us in this first of a three part webinar series to discuss:

• The importance of leveraging technology to support your processes
• The fundamentals of process design, deployment, and improvement
• Why defining metrics and key performance indicators are critical to your success
• What to consider about technology as you design your processes

The Temple of ITSM: Transforming Your Organization
Session 2 of 3
Date: Thursday, August 7, 2008
Time: 12:00 p.m. ET / 9:00 a.m. PT
Duration: 1 hour, including Q&A

Are you embarking on a quest to introduce new IT processes into your organization? To be successful in your mission, you must take into consideration your organization's unique corporate culture, and how your organization reacts to change.

Join us in this second of a three part webinar series as we discuss the key roles defined in ITIL and the techniques for successfully allocating roles, responsibilities, and authorities to enable process and service success.

The Last Crusade for ITSM: Achieving Technology Solutions that Work
Session 3 of 3
Date: Thursday, August 21, 2008
Time: 12:00 p.m. ET / 9:00 a.m. PT
Duration: 1 hour, including Q&A

Effective Service Management requires a balanced mix of People, Processes, and Tools, working together to support organizational effectiveness, productivity, and continual service improvement.

Join us for this third in our three part webinar series as we discuss key factors for successful ITSM tool selection and deployment to support maximum Service Management success. See an example of a best-of-breed technology solution and how it can be used to make ITIL principles work in the real world.