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Q2
2007 - Contents
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 From the Desk of...
Michael Scheib, President and
CEO
Welcome to the Q2 edition of iET Solutions’ 2007
newsletter series. We started the year off quickly -
adding several new customers to our roster, including:
Tech Data Corporation (NASDAQ:TECD), a leading
distributor of IT products; C2 Call Center, a call
center for educational services companies; and Labor
Ready, Inc. (NYSE:LRW), a multinational source of
dependable labor, to name a few.
There were also some exciting changes within the
industry this quarter, including the release of ITIL V3
in May. For information on how this impacts your current
iET ITSM installation and how our products map to these
new best practices, see Tim Jarrett's product update
below.
We are starting to prepare for our fall events,
including the ITSMF Fusion show and our customer
conferences in Charlotte, NC and Europe, as well as our
global partner conference in Munich, Germany. See below
for details on these and other upcoming events.
Also new this quarter is our updated look. If you
haven't been to our web site recently, be sure to visit
us at www.iet-solutions.com. |
iET Solutions Survey at CeBIT 2007 Reveals
Overwhelming Need for Configuration and Change Management
Solutions
iET Solutions, a leading provider of
ITIL based IT Service Management (ITSM) software solutions and
services, today announced the results of a survey conducted at
CeBIT 2007 in Hannover, Germany. CIOs, IT directors, and IT
managers confirmed the benefits of ITSM solutions, and those
that did not have a solution in place saw clear areas for
improvement within their organizations. One of the key
findings from the survey is that 77% of the respondents did
not know what effect an IT 'change' could have to their
infrastructure, revealing an overwhelming need for
configuration and change management solutions. Click
here to read more.
iET Solutions Signs Three New Partners; CompuCom,
Principle Software and IT Naledi
CompuCom, a
leading IT managed services provider that helps organizations
maximize resources and achieve continuous improvement, is now
a reseller of iET ITSM solutions. With a software sales force
that is 330 employees strong, CompuCom will accelerate the
penetration of iET ITSM Solutions into iET’s target market of
midsize business and small enterprise companies.
Principle Software, an experienced ITIL/ITSM
consulting firm that helps clients with service desk and
infrastructure management, delivers a managed services
offering of iET ITSM called FasTrak, providing customers with
a set of proven methodologies to accelerate ITIL
adoption.
IT Naledi Solutions is a service and solution
provider to a large number of leading South African companies,
with a workforce that is both well certified and very
experienced in IT service delivery and service management. A
successful launch event was held in Cape Town in May, attended
by many commercial and public organizations and the local
press.
Click
here for more information on iET Solutions' partner
program.
An Update from Tim Jarrett, Director of
Product Management
Some among you may have
heard that ITIL V3, the new version of the IT Infrastructure
Library best practice standard, was released at the end of
May. Since iET ITSM is built from the ground up on ITIL, you
may wonder what this means for managing your service
organization with iET ITSM. Are you going to need to make big
changes in your processes and how you do business to maintain
alignment with the best practices? Will you have to implement
massive new code bases to stay in compliance?
Click
here to read the full article.
New White Paper: CMDB in 5
Steps
A Project Guideline for Implementing a
Configuration Management Database. Click
here to download your copy.
Coming Soon! New Third Sky and iET Solutions
Podcast Series
The series will cover hot topics around ITIL V3,
including:
Are you missing some best practices? Find them in ITIL V3.
Getting started with ITIL V3.
ITIL V3 expands the CMDB to a CMS. How does this affect
you?
Bridging the ITIL V2 to V3 divide.
Stay tuned!!
TUI InfoTec: Worry free Summer Vacations with TUI -
Change & Configuration Management
TUI
InfoTec is the IT service provider for TUI AG, Europe's
leading travel company. TUI InfoTec is responsible for
centrally controlling and maintaining 40,000 IT assets of TUI
and its associated companies. Together with iET Solutions, TUI
InfoTec established its change and configuration management
solution, including the CMDB.
Click
here to read the entire case study.
Join iET Solutions at the following events:
iET and CompuCom Web Seminar: Cincinnati Children’s
Hospital Shares ITIL Best Practices and Lessons Learned
July 24
2:30pm EDT / 11:30am PDT
Click
here for more information or to register.
iET and Third Sky Web Seminar: What’s New with
Configuration Management and the CMDB in ITIL
V3
July 25
12pm EDT / 9am PDT
Click
here for more information or to register.
ITSMF Fusion 2007
September 16-19,
2007
Charlotte Convention Center, Charlotte, NC
Click here for more
information.
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