Q1
2008 - Contents
|
 From the Desk of...
Michael Scheib, President and
CEO
Welcome to the Q1 edition of iET Solutions’ 2008
newsletter series.
2008 got off to a fast start with several events and
industry tradeshows this quarter. Hopefully you had a
chance to visit our booth at the Pink Elephant
International IT Service Management Conference in Las
Vegas in February or the HDI Annual Conference in Dallas
earlier this month. If you attended HDI, you probably
saw Jim Phillips, CIO of Arizona Federal Credit Union,
who presented a case study of their iET ITSM
implementation and the benefits they have realized so
far.
For another great case study, see the 'Customer
Spotlight' section below and read how Oxford
University’s Business Services and Projects Department
consolidated processes and increased efficiency with iET
ITSM.
Stay tuned throughout the spring for information on
upcoming events and web seminars!
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iET Solutions Completes Best Quarter In Company's
History
Q4 2007 was the most successful
quarter in iET Solutions' history. Total revenue for Q4 2007
showed a quarter over quarter increase of 42% from Q4 2006. Q4
concluded a prosperous year for iET Solutions, with the
Company adding 31 new ITSM customers to its growing customer
base. Click
here to read more.
Michael Scheib, President and CEO at iET Solutions,
Featured in FST (Financial Services Technology)
Michael's article, "IT is a Critical Service
to Insurance and Financial Firms", was included in a recent
edition of FST. Click
here to read the article.
| Product Focus: Process
Analyzer |
Continual Process Improvement with iET
Process Analyzer
It's a fact of life in IT, as
well as any other business area, that you can only improve
what you can measure. IT management needs the ability to
accurately measure KPIs, diagnose performance problems and
continuously monitor the performance of the IT organization.
These capabilities are becoming progressively more important
in today's business environment, where the IT function is
increasingly being asked to demonstrate a measurable
return-on-investment and continuously improve its performance.
iET Process Analyzer addresses these concerns by
providing a sophisticated platform for automating the
measurement of a wide range of IT business processes, such as
incident management, change management, problem management and
release management. It includes predefined dimensions, KPIs,
and analysis favorites, all designed specifically for the task
of monitoring the performance of ITIL
processes.
Need more information? Download
the iET Process Analyzer datasheet or view the replay of
the recent iET Solutions and Principle Technologies web
seminar, "Continual Process Improvement Methodology". More
information about how to download the replay can be found in
the Latest
Downloads section of this newsletter.
On-Demand Webcast: The Road to a Successful ITIL
Implementation - Continual Process Improvement Methodology
Download the replay of our March 27th web
seminar featuring Principle Technologies and iET
Solutions.
The journey to implement ITIL is not over,
even if you have some of the processes in place. The pursuit
of quality is a never ending quest, and Continual Process
Improvement (CPI) is the ongoing effort to find better ways of
completing various tasks and procedures. This webcast focuses
on providing you with the tools and methods that will help
jump start your CPI initiative.
Download
the replay now!
On-Demand Webcast - Incorporating the Service
Catalog and Service Requests into your ITIL Processes
Download the replay of our February 8, 2008
web seminar featuring Third Sky and iET Solutions.
Are you taking a holistic approach with your Service
Catalog and Service Requests, and viewing them in context with
your other ITIL processes? View the replay of this webcast to
learn:
ITIL V3 best practices for Service Catalog and Service
Requests
The boundary between Service Requests and other processes.
Where does a Request end and a Change begin?
Benefits of a fully integrated approach and the risks of a
stand-alone Service Catalog / Service Request initiative
How to integrate the Service Catalog and Service Requests
into your existing ITIL processes
Download
the replay now!
| Customer Spotlight - Oxford
University |
Oxford University’s Business Services and Projects
Department consolidates processes and increases efficiency
with iET ITSM.
“iET ITSM is equipped with a configuration module and we
were particularly impressed by the possibilities offered by
the Graphical CMDB and the CMDB Discovery and Intelligence
tools. iET Problem Management also seemed to fit logically
with our understanding of ITIL. The icing on the cake was that
iET Solutions was planning to launch an availability
management module,” said Andrew Goff, Change Manager, Business
Services & Projects, Oxford University.
Click
here to download the case study.
Join iET Solutions at the following events:
Webcast: The Road to a Successful ITIL
Implementation - ITIL Processes vs. ITSM Tools
April 17, 2008 at 2:00 PM ET / 11:00 AM PT
Hosted by Principle Technologies and iET
Solutions
Many IT organizations are confused about the
role of ITSM solutions and how they address ITIL best
practices. ITSM solutions require a mix of People, Processes,
and Tools. In this webcast we will focus on the correlation
between ITIL Processes and the ITSM Tool selection process.
Click
here for more information and to register.
CSI: Vancouver, the 8th Annual itSMF Canada
National Conference
May 4 - 6, 2008.
Click here for more
information on this event.
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